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FAQ's

Is your website secure?

We take security very seriously at MarckBarreraArt and take precautions to make sure that we keep all of our website user’s information private. We are a Marketplace specialising in selling graphics bundles. We’re very known for our bundles on social media. We currently accept Paypal Express Checkout accepting Credit / Debit Card payments

 

Are the offers real?

Yes, the offers are real and they are the result of our efforts to offer products and services at the lowest possible price to all of our website users.

 

How can I see what I have ordered?

After the payment is complete you will receive and email with a link to download the files. Try to open the files from a computer or laptop. We had many troubles with people trying to open their files from their phones and phones don't always have the capacity to deal with these big files.

 

I opened my order and I can't see the rest of the files...

Don't worry, If you can't open certain files is because those are in a format that your electronic device can't read like PSD or AI or EPS, you need Graphic Design Softwares in order to see the content in those files. PNG files have transparent background, so don't freak out if you open them in your electronic device and you see a black background behind, thats only a default aparience.

 

I opened my PNG file and the background is black instead of transparent...

PNG files have transparent background, so don't freak out if you open them in your electronic device and you see a black background behind, thats only a default aparience. But the real is that they don't have any background so you can use them and past them anywhere you like. 

 

What is a Graphic Pack?

Graphic Packs are a set or collection of  several graphic shapes with the same theme like crowns, skulls, floral, dogs, etc. They are used by designers from begginers to experts to make the workflow and designin easier and faster. There is no need to instal Graphic Packs. You can open them and use them using any editing software like Adobe Photohop or Adobe Illustrator. We have Graphic Packs in several different formats like PNG, EPS, PDF and PSD files.

 

What's the diference between Vector Pack and Raster Pack?

As the name says Vector Packs are vector based graphics conformed by vector format files done in vector based softwares like Adobe Illustrator and Raster Packs are done by raster-bitmap software using pixels like Adobe Photoshop. Vectors never loose the resolution and pixels may get pixelate if not handle correctly but don't worry all our graphics are High Quality.

 

What is a Limited Edition Illustration?

We tend to post Limited Edition Illustrations that means we selling only 10 copies of that particular design. If you are lucky enough you can get one of those copies before it's to late and the deal get expired.

 

What is an Exclusive illustration?

Exclusive illustrations are drawings that we post for sale for people looking for something exclusive. We only have one copy of  these drawings, that means you gonna be the only person with that particular illustration.

 

Can I get an extra copy of a Limited Edition design that has expired?

No, we tend to post only 10 copies for sale of each Limited Edition Illustration once the 10 copies of each Limited Edition illustration are expired, they are no longer available. We want to offer the best possible deals and that is often accomplished by limiting the amount of time that it is available on the website.


How often do you guys post new graphcis for sale?

We post new content almost every day so it is always worth checking to see what new offers are available in our website. You can also check out our insta at https://www.instagram.com/marckbarrera_art/

 

Can I get a modification or customization in one of your designs?

No, sorry but we don't have a custom design team, we are not graphic designers, we focus on sell digital items only.

 

There is a problem with my order, what can I do?

If there is any issue with the order that has been placed, including, but not limited to, incorrect billing charges, failure to deliver product, inability to access the product, or any other question feel free to contact us at marckbarreraart@gmail.com

 

What payment methods are accepted?

We accept all global debit, credit card throug Paypal Express Checkout.

 

What are the licensing terms of the products?

We have our special and exclusive MarckBarreraArt extended license on all of our deals! You can use our graphics for all your personal and business projects.

 

What if I have another question?

Feel free to contact us through email at any time with any question, suggestion or anything that you think will help improve our site at any time at marckbarreraart@gmail.com

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